PROJECT MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale
International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!
Posizione:
TASK
Together with the team, you will:
๐ initiate, plan, lead, control, deliver and successfully complete strategic cross-divisional and international projects and programs
๐งฉ coordinate priorities and resources across different countries and teams, ensuring timely and effective delivery
๐ introduce and tailor project management methods (Lean, Scrum, Waterfall) based on each projectโs needs
๐ผ set up and lead decision-making boards, challenge stakeholders, and leverage synergies to create business value
๐ create business cases, evaluate cost-benefit, and make decisions that boost our international growth
ENVIRONMENT
As a key player in our international CCM matrix organization, you will:
โ contribute significantly to shaping the future structure and strategy of our international service landscape
๐ work in a highly dynamic, international team with flat hierarchies and direct communication
๐ค collaborate with colleagues and stakeholders from France, Germany, Italy, and Poland
๐ฌ be involved in transformation initiatives, bringing together diverse perspectives and cultures
๐ง have the autonomy and freedom to define and implement new tools, methods, and project styles
Requisiti:
EXPERIENCE & SKILLS
๐ completed university degree or commercial apprenticeship
๐ solid experience in managing complex, international and cross-functional projects
๐ก strong knowledge of project methodologies (Lean, Scrum, Waterfall, Scorecard, etc.)
๐ proven ability to think both strategically and operationally with an entrepreneurial mindset
๐ฌ English minimum B2 level
๐ฅ strong stakeholder management and decision-making skills
๐ง analytical mindset and ability to build and assess business cases
๐ค inspiring project leader and a strong communicator who empowers and motivates teams building trust quickly and lead with empathy, integrity, and authenticity
๐enjoy guiding diverse teams, fostering creativity, and driving projects with passion and vision
Altre informazioni:
WHY JOIN US?
- ๐ฌ Have a passion for Customer Service
- ๐ Be part of a major transformation journey and influence change from the inside
- ๐ Enjoy flat hierarchies, an open culture, and an international work environment
- ๐ At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!
๐ฉ Apply now (fill in the form in English - indicating the desired RAL โฌ - and attach CV in English)
๐ง Any questions?
Have we sparked your interest? Then please get in touch with your contact person in the HR department: Julia Berndt (Julia.berndt2@bonprix.net)
INFO UTILI PER CANIDATI RESIDENTI IN ITALIA:
๐ Sede di lavoro : : Via Adua 33, Valdengo (Biella) [NB: non servita da mezzi pubblici โ รจ necessaria lโauto]
๐ Ibrido: ibrida (da valutare rientri settimanali o mensili in base a distanza km- no 100% full remote)
๐ Orario: full-time 40h settimanali (lunedรฌ-venerdรฌ)
๐ Contratto: tempo indeterminato | CCNL Commercio
๐ฐRAL: 35-45K
Benefit: bonpRist - Ristorante interno aziendale (tariffa agevolata)